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AI-Enabled Customer Success
Hype-free boot camp and certification for Customer Success Leaders and Managers ready to use AI to prepare better, communicate more clearly, and drive measurable customer value, securely.
Microsoft 365 Copilot-based instruction
The CS skillset is changing
You already know that AI will reshape your work, but how will you keep pace with the curve?
After 15 years of steady SaaS growth, churn has risen. Budget scrutiny and AI disruption are high. CSMs must deliver better, faster.
The AI-Enabled CSM™ shows you exactly how, with practical tips, tricks, and workflows.
Beginners and AI experimenters alike will learn to use AI as a strategic partner and personal accelerator, while avoiding pitfalls ranging from hallucinations to security and protection.
After 15 years of steady SaaS growth, churn has risen. Budget scrutiny and AI disruption are high. CSMs must deliver better, faster.
The AI-Enabled CSM™ shows you exactly how, with practical tips, tricks, and workflows.
Beginners and AI experimenters alike will learn to use AI as a strategic partner and personal accelerator, while avoiding pitfalls ranging from hallucinations to security and protection.
Gain Your AI Edge
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High-Impact Workflows & Sample Prompts
Immediately use AI to prep faster, think sharper, and retain and expand customers. -
Frameworks for Safe and Confident AI Use
Move beyond one-off prompts with clear, safe principles to apply across accounts, tools, and roles. -
Portfolio-Based, No-Busywork Certification
Earn a credential based on showcasing real work you've done for customers, not exams or theory.
Produced and Delivered by Jason Thurman
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